Cancellation Policy
At Flaxlook, we process orders quickly to ensure fast delivery. Please review our cancellation guidelines below:
1. Cancellation Before Shipment
• You can cancel your order free of charge within [e.g., 6–12 hours] of placing it, or until it has been marked as “Shipped.”
• To cancel, please email us immediately at info@flaxlook.com with your Order ID.
• If the order has not been dispatched, we will process a full refund to your original payment method within 5–7 business days.
2. Cancellation After Shipment
• Once an order is handed over to our courier partner, it cannot be cancelled.
• If you wish to cancel after the item has been shipped, you must receive the delivery and then follow our 7-Day Return Policy (which requires a mandatory unboxing video).
• In such cases, original shipping charges are non-refundable, and return shipping costs will be borne by the customer.
3. Order Rejection at Delivery
• If you refuse a delivery at your doorstep, a cancellation fee (covering forward and return shipping costs) will be deducted from your refund.
4. Cancellation by Flaxlook
We reserve the right to cancel any order under the following circumstances:
• The item is out of stock or discontinued.
• Errors in pricing or product information.
• Suspicion of fraudulent transactions.
If we cancel your order, you will be notified via email, and a full refund will be issued immediately.